Rachel Miller says you should treat all customers as royalty, if
you want your brand to be known as a top notch service provider.
Obsess over customers, and not competitors,” says Evancar Michael.
As read more...
Can it be measured? There are various KPI’s like NPS, CSAT, CES. In
today’s time it is also defined in terms of Likes, Share, Retweets,
Trending, Pins etc.
Is there a way to maximize it? There read more...